If yous run across No Service or Searching on your iPhone or iPad

If y'all see No Service or Searching on your iPhone or iPad (Wi-Fi + Cellular), or if you tin can't connect to a mobile network or mobile data, find out what to do.

Check your coverage surface area

  • Make sure you're in an area with mobile network coverage.
  • Turn mobile data off and and then back on once again. Go to Settings, then tap Cellular or Mobile Data. If you're using your iPad, you may see Settings > Mobile Data.
  • If you're travelling internationally, brand sure your device has been gear up for data roaming. Become to Settings > Mobile Information > Mobile Data Options > Data Roaming.
    Top part of an iPhone screen showing mobile data settings

If you lot're on AT&T'south 3G network

AT&T is phasing out their 3G network. If you see No Service in the status bar of your device and you lot take an iPhone 5s, iPhone 5c or earlier, or an iPad 2 Wi-Fi + Cellular or earlier, contact your network provider to discuss your options. If yous have an iPhone half-dozen or subsequently or an iPad (third generation) or afterwards, follow these steps:

  1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
  2. Go to Settings > Mobile Data. Then:
    • For iPhone, tap Mobile Data Options, then turn on Enable LTE.
    • For iPad, turn on LTE.

If y'all still encounter No Service later on post-obit these steps, contact your network provider.

iPhone and iPad devices that back up 5G networks are not affected by the phasing out of 3G networks.

Restart your iPhone or iPad

Check for a Network Provider Settings update

To manually cheque for and install a network provider settings update:

  1. Make sure your device is connected to a Wi-Fi or mobile network.
  2. Tap Settings > Full general > Virtually. If an update is available, y'all'll meet an option to update your network provider settings.
  3. To see the version of network provider settings installed on your device, tap Settings > General > Well-nigh and look next to Network Provider.

If you insert a new SIM card into your iPhone or iPad, yous will need to download the network provider settings for your new network provider.

Take out the SIM card

After removing the SIM card, put it back in.

  • If the SIM bill of fare is damaged, or doesn't fit in the SIM tray, ask your network provider for a new SIM card.
  • If you transferred your SIM carte from some other device, ask your network provider whether your SIM card works with your iPhone or iPad.

Find out more than about removing your iPhone SIM card or iPad SIM carte du jour.

Reset your Network Settings

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This will also reset Wi-Fi networks and passwords, mobile data settings, and VPN and APN settings that you've used earlier.

Update your iPhone or iPad

Contact your network provider

Issues with your network provider or account may affect your service. Contact your network provider to:

  • Verify that your account is active and in good standing.
  • Make certain there are no outages in your area.
  • Bank check that your device hasn't been blocked from receiving mobile information services and that information technology has been prepare up with the right data plan.

Only your wireless network provider can access and manage details about your account:

  • iPhone wireless network providers
  • iPad wireless network providers

Become more than help

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